Customer Service

Business Hours:
Monday through Friday from 9:00 am to 5:00 pm Pacific Time.
We are closed Saturday and Sunday.

Placing an Order:
Whether you search for items via the search or browse feature, click on the product name to view the item's details. After determining this is the correct product, you may click the BUY NOW button to place the item in your shopping cart. At this time you can go back and search for more products and add them in the same way. After adding all the items you would like to purchase, you can click the CHECKOUT button which will take you to a SSL secure log in page. Please enter your login information or create a new account and proceed to checkout. Please fill out all pertinent information and any special comments you would like to add and click the submit button to place your order.

Payment Options:

We accept PayPal, VISA, MasterCard, Discover, and AMEX. Please enter your payment information and proceed. You will then view your receipt which you can print for your records. We will process your order and call you if we have any questions or concerns. Credit cards are pre-authorized when the order is placed and then charged once the product is ready to ship. We are only authorized to ship to the billing address for the credit card provided or the confirmed PayPal address. If you would like to request an exception, please contact us at customercare@recycledgoods.com or 805-648-3300. Please note that all orders are subject to verification and may require additional written approval, especially in the case of high value or international purchases. If satisfactory verification cannot be obtained, payment by bank wire transfer may be required.

Shipping:

Charges for general merchandise are based upon actual shipping costs plus $5.00 per box for packaging and handling. We prefer to ship via UPS as we have a daily pickup service (Monday through Friday), but we can normally accommodate requests for other carriers you may prefer. Please note that if you request USPS shipping, your order may be delayed until the next business day as our USPS pick-up is before noon Pacific time.

Products are insured during transit for an amount covering the price and shipping costs. To estimate your shipping rate, click on the shipping estimate link in the shopping cart once you have added the item(s) you are interested in.

Please take weekends and late in the day order submissions into account when using the shipping calculator, as the delivery times generated are estimates based on our ability to ship the item on that same day. You will select your final shipping method and costs during the secure checkout process.

For larger palletized items, we ship via motor freight. Our shipping volume provides us excellent rates for cross-country palletized shipments which are generally less than $350 per pallet. We can usually provide you a shipping quote for palletized shipments within a few hours. Multiple pallets are even less per pallet. When requesting a shipping quote, please include your town and postal code and be sure to let us know if delivery will be made to a business or residence and whether or not a dock or forklift is available for unloading.

For large items or orders containing multiple items where the shipping costs are not available, please contact CUSTOMER CARE at 805-648-3300 for assistance.

Package Tracking:

Our order process system will automatically send you an invoice with tracking number within a few minutes of your shipping label being printed. You can also access past invoices and tracking numbers by logging into your RecycledGoods.com account you created at the time of your initial order. (Please note: USPS Priority Mail provides a Delivery Confirmation number only. This will not give you detailed package whereabouts, but will let you know a label was created and then later that the package was delivered.)

Damaged Items:

We take great pride in ensuring all products we ship are professionally packaged to minimize the potential for freight damage. If your item arrives damaged please notify the carrier immediately and call Recycled Goods. Do not ship the product back to us. Keep all packaging including box and cushioning materials. We will file a damage claim with the carrier and will have the carrier pick up the item from you. We will ship you a replacement or issue a credit when no replacement is available.

Return Policy:

See website Warranty Page

Thank you for visiting our website Recycledgoods.com.

Recycled Goods.com
3820 N. Ventura Avenue
Ventura, Ca. 93001
(805) 648-3300 Voice
(805) 648-3350 Fax

Inventory Download in Excel

Computers and Parts

http://www.recycledgoods.com/inv/Computers.xls