Frequently Asked Questions
What are your business hours? Whether you search for items via the search or browse feature click on the product name to view the product's details. After determining this is the correct product you click the BUY NOW button to place the item in your shopping cart. At this time you can go back and search for more products and add them in the same way. After adding all the items you would like to purchase, you can click the CHECKOUT button which will take you to a SSL secure log in page. Please enter your login information or create a new account and proceed to checkout. Please fill out all pertinent information and any special comments you would like to add and click the submit button to place your order. We accept PayPal, VISA, MasterCard, Discover, and AMEX. Please enter you payment information and proceed. You will then view your receipt which you can print for your records. We will process your order and call you if we have any questions or concerns. Credit cards are pre-authorized when the order is placed and then charged once the product is ready to ship.
Shipping charges for your purchases are based upon published shipping rates plus $5.00 per box for packaging and handling. We prefer to ship via UPS and we have daily pickup service (Monday through Friday). We always add insurance covering the price of the product plus shipping and may require a delivery signature at our discretion. To estimate your shipping costs, there is a shipping rate calculator on the product detail page. Please take weekends and late in the day order submissions into account when using the shipping calculator, as the delivery times generated are estimates based on our ability to ship the item on that same day. You will select your final shipping method and costs during the secure checkout process. For large items or orders containing multiple items where the shipping costs are not available, please continue your checkout (if you will pay by credit card) and we will calculate the shipping costs and contact you with them prior to shipping. If you want to use PayPal and your order total could not be generated, please contact us and we will be happy to assist you.
For larger palletized items we ship via motor freight. Our volume of shipping provides us excellent rates for cross-country palletized shipments and are generally less than $300 per pallet. We can provide you a shipping price quote for palletized shipments usually within a few hours. Multiple pallets are even less per pallet. When requesting a shipping quote, please include your town and postal code. How do I know my product shipped and what is my tracking number? Our order process system will automatically send you an invoice with tracking number within a few minutes of your shipping label being printed. You can also access past invoices and tracking numbers by loging into your RecycledGoods.com account you created at the time of your initial order. (Please note: USPS Priority Mail provides a Delivery Confirmation number only. This will not give you detailed package whereabouts, but will let you know a label was created and then later that the package was delivered.)
What if my product arrives damaged? We take great pride in assuring all products we ship are professionally packaged to minimize the potential for freight damage. If your item arrives damaged please notify the carrier immediately and call Recycled Goods. Do not ship the product back to us. Keep all packaging including box and cushioning materials. We will file a damage claim with the carrier and will have the carrier pick up the item from you. We will ship you a replacement unit or issue you a credit if no like kind replacement items are available.
Thank you for visiting our website Recycledgoods.com.
Recycled Goods.com
3820 N. Ventura Avenue
Ventura, Ca. 93001
(805) 648-3300 Voice
(805) 648-3350 Fax
