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Frequently Asked Questions
What are your business hours?
We are open Monday through Friday from 8:00 am to 5:00
pm Pacific Standard Time. We are closed Saturday and Sunday.
Whether you search for items via the search or browse
feature click on the product name to view the product's details. After
determining this is the correct product you click the add to cart button to
place the item in your shopping cart. At this time you can go back and search
for more products and add them in the same way. After adding all the items you
would like to purchase you can click the "Checkout" button which will take you
to a SSL secure log in page.
Please enter your login information or create a new account and proceed to checkout.
Please fill out all pertinent information and any special
comments you would like to add and click the submit button to place your order. We accept VISA, MasterCard, Discover, and AMEX. Please enter you
credit card information and proceed. You will then view your receipt which you
can copy on your local printer. We will then process your order and call you if
we have any questions about your order.
We do not charge your card until the product is ready to ship.
Shipping charges for your purchases are based upon
published shipping charges plus $5.00 per box for packaging and handling. We
prefer to ship via UPS and we have daily
pickup service (Monday through Friday).
We always add insurance to our
shipments in the amount of the price of the product plus shipping costs. If you
ever receive an item damaged please contact us immediately and we will initiate
a damage claim and have the product including original packaging picked up from
your location. To estimate your shipping costs there is a shipping
cost calculator on the product detail page. You will select your final shipping
method and costs during the secure checkout process. For large items where the shipping
costs are not available, please continue your checkout and we will calculate the
shipping costs and contact you with them prior to shipping.
For larger palletized items we ship via motor
freight. Our volume of shipping provides us excellent rates for cross-country
palletized shipments and are generally less than $300 per pallet. We can
provide you a shipping price quote for palletized shipments usually within a
few hours. Multiple pallets are even less per pallet. When requesting that we provide you a
shipping quote please include your town and postal code.
How do
I know my product shipped and what is my tracking number?
Our order process system will automatically send you an
invoice with tracking number within a few minutes of your shipping label being printed.
You can also access past invoices and tracking numbers by loging into your RecycledGoods.com
account you created at the time of your initial order.
What if my product arrives damaged?
We take great pride in assuring all products we ship
are professionally packaged to minimize the potential for freight damage. If
your item arrives damaged please notify the carrier immediately and call
Recycled Goods. Do not ship the product back to us. Keep all packaging
including box and cushioning materials. We will file a damage claim with the
carrier and will have the carrier pick up the item from you. We will ship you a
replacement unit or issue you a credit if no like kind replacement items are
available.
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